The process

From first message
tooff the plane.

We've designed every step so the only complexity you experience is on the trail.

01Step 01
You enquire — we talk

Send a message or fill in the enquiry form. We reply within two working days and set up a 20-minute call to understand your group, grade, dates, budget and whether you ride e-bikes. If we're not the right fit, we'll say so.

20-minute callNo sales pressureReply within two working days
02Step 02
We shortlist the options

We compare the trip types and partner operators that fit, and send you one proposal — trip, operator, dates, price and what's included. Usually within a few days.

Trip and operator shortlistOne clear priceWritten proposal
03Step 03
You confirm — we book

Say yes and we confirm your place with the operator. Their deposit, balance and cancellation terms are set out in writing before you pay anything.

Terms in writingPlace confirmedOperator introduced
04Step 04
Pre-trip pack sent 6 weeks out

Six weeks before departure you receive the operator's pre-trip pack — daily stages, kit list, fitness guidance, lodge details and a direct contact for your guide.

Trip documentationKit and bike guidanceGuide contact
05Step 05
You ride — your operator guides

On the ground the partner operator runs the trip — guides, shuttles, mechanic, lodges and transfers, exactly as proposed. We stay one message away if anything needs sorting.

Partner guides on trailSupport as proposedCape Line on call
06Step 06
Home, and a debrief

After the trip we check in. Your feedback goes straight into how we rate our operators, and whether we send the next group to them.

Post-trip check-inFeedback to operatorsNext trip planning

Our non-negotiables

The rules we don't bend.

Checked operators only

No operator joins our list without showing us permits for the trails they ride, qualified guides, and a safety and emergency plan.

No hidden fees

The price in your proposal is the price you pay. Operator terms are in writing before you commit.

Honest fit, every time

If your group's grade or dates don't suit a trip, we say so and propose something else.

Riders first

We work for the rider, not the operator. If an operator stops delivering, they come off the list.

Common questions

Things people ask before they book.

What fitness level do I need?
Intermediate+ trips assume you ride three to four times a week, are comfortable with 40–50 km days and have some experience on technical singletrack. We discuss this on the first call — if you're borderline, we'll tell you honestly.
Can I hire a bike?
Most partner operators offer quality trail bike hire or work with a local hire fleet. Budget roughly €60–90 per day. We confirm the exact option and price in your proposal.
Can we ride e-bikes?
Yes, on many of the Winelands networks. Rules differ per trail network and some, like most of the Cape Peninsula, don't allow them. Tell us up front and we'll plan the trip and hire around it.
Is travel insurance required?
Yes, and it must cover mountain biking and emergency medical evacuation. Minimum requirements are listed in the pre-trip pack.
Can we book a private trip on our own dates?
Yes. Every trip we arrange is built around your group and your dates, for roughly two to ten riders. We'll quote per rider.
Who do I pay, and what does Cape Line Co charge?
Your booking and payment are with the partner operator who runs the trip. Cape Line Co arranges the booking and stays your point of contact. In our first season you don't pay us a planning fee. Your proposal states the exact price, currency and payment method.

Ready to stop reading and start planning?

Plan my trip